Research Associates - client endorsements received since January 2000

RESEARCH ASSOCIATES

99 Oulton Road, Stone, Staffordshire, ST15 8DX, UK

Telephone + 44 (0) 1785 813164

Enquiries info@research-associates.co.uk

Some recent endorsements from RA clients

All of the endorsements below have been received since January 2000

3i "Very good. Came to a definitive view - good value for money. Gave a useful benchmark based on RA’s vast experience of doing similar exercise for other businesses."

APT Controls “Excellent. We had used RA before on another project. A very helpful piece of research which has contributed to our decision to acquire the target business. Good value for money. Kept us informed of progress during the project and met or beat agreed timescales. Keep up the good work!”

Aqualisa Products “Excellent as always. Gave me the key information and insight I needed on the issues outlined in the brief. The RA approach always gets the insights across in a compelling manner through the use of direct quotations from the respondents. Keep up the good work!”

Arch Timber Protection "Very good. The open questioning approach, advised by RA, worked well. I like the personal service you offer. After meeting the team, I was more than confident that we would be provided with a professional service. The report was well executed and easy to read."

Autoclenz “Very good. We are already making changes to our service offering as a result of the report findings which we know will have a positive impact. The speed at which the research was carried out and the depth of feedback received.”

BP Amoco "Very good. Very professional and reliable (met a very tight deadline). Excellent presentation - customers’ quotes make the report lively and light reading. Good value for money. Don’t change!"

Carillion “Excellent. It was an excellent exercise that met all of my requirements – it was produced to the required timescale and to the level of detail that made it a very valuable piece of work. Personal attention, hitting deadlines and good people to work with.”

The Carphone Warehouse "Good, very good. I chose RA based on previous work with CPW. A well planned and executed piece of work. Detailed opinion gathering exercise. Friendly and unpretentious."

Cistermiser “Excellent. A pleasure to work with; thoroughly professional throughout the process; timely delivery of the report and excellent management of customer expectations. Keep it up!”

Crane Fruehauf “Very good. The report is easy to read and use. It also tells us some valuable stuff. Thank you!”

JR Crompton "Very good."

Darby Group "Excellent. I chose RA on past experience. Excellent, on time, on budget and thorough. I like the method. Excellent value for money. Flexibility, adaptability, creativity."

Decorpart "Very good. Good background knowledge and professional approach. The final report is comprehensive and directly pinpoints the areas our company needs to address. A very worthwhile unbiased report focused on our market and an important benchmark for the future."

Digital Ceramic Systems “Excellent. I chose RA on past experience. Extremely helpful. Provided a neutral assessment of the business potential but with a good degree of involvement in the project.”

DTI "Very good. We chose RA on track record, their creative approach and were confident the work would be carried out diligently. Good value for money."

Ferro "Very good. A very good, professional company. Got the job done on time. Very pleased with the results and feedback. Value for money - very methodical and professional. I liked the fact that one person, along with a set team were contacts throughout the project. The thoroughness of work, well presented. Keep doing what you’re doing."

H B Fuller "Very good. RA’s proposal demonstrated the brief had been understood, which lead to a clear work plan being agreed. All agreed actions were undertaken in a timely fashion. All presentation materials submitted to HBF were of the highest order and the research produced is of value to the business in re-defining strategy. RA was not the cheapest quote available, however HBF believes value for money was provided. My only suggestion is that you work to keep the high standards you’ve already set yourselves."

Generics (UK) "Very good. Professional approach from staff who know their product well and were able to let us know exactly what to expect from all aspects of the study including results and timescales."

Hay Hall "Very good. Many thanks for the final reports and content which are up to your usual high standard. Keep up the good work."

Heatrae Sadia Heating "Very good. Very satisfactory piece of work, meeting the brief and results presented clearly and concisely. Identified a number of important commercial issues that were not part of the original brief."

Helvar "I chose RA from past experience. Methods good and value for money. Clear conclusions made decision making easy. On time delivery."

Hydro International “Very good. Professional at all times with an excellent final presentation. Always consultative, always professional, always happy to add their considerable expertise to the process. Keep in touch! I’m sure their services can be of further use in the future.”

IMI Cornelius “Very good. We chose RA based on our prior experience. The report is comprehensive and delivers the top level information we required. Good value for money when benchmarked to competitors. Excellent follow-up and regular communication on status. Research completed well within established timeframes.”

InStaffs “Excellent. RA were chosen as they showed the best grasp of what was required by the project. We were very happy with the work undertaken by RA. RA seem to have the ability to get to a wide range of people and determine their views. The method of gaining information was more “freeform” rather than rigidly sticking to a questionnaire. Apart from a good piece of work, the RA staff were very personable and easy to work with.”

Marsh "Very good. I chose RA because of their excellent prior work. The job fulfilled my expectations. Clearly understood what we wanted and delivered what we needed. The results are significant and thought-provoking.”

Mid Wales TEC Canolbarth Cymru "Good. RA were recommended to me. The best thing about their work on this study was the friendly personnel and keeping to a timescale."

MITIE Group “Very good. I chose RA on a combination of previous experience, strong proposal and flexibility in designing the programme to suit budget available. The study was delivered on time and all milestones were met.”

Mitsui Electronics Europe “Very good. RA were one of only a few companies with demonstrable expertise in acquisition search. RA quickly understood the brief and added value in the definition phase. The project proceeded to plan and on time and RA may have found a needle in a haystack!”

NG Bailey “Very good.”

Promat “Very good. Have used RA on previous projects and they always come up with the goods. The reports they produce are invaluable and are used on a wide basis to assist with management decision making. Very professional and part of our extended marketing/management team. Keep up the good work!”

Promat Marine “Excellent. RA was recommended by a previous client. Just right. Very good value for money. Precise and flexible.”

QinetiQ "Very good. Feedback on the website was very positive. The best thing was the person-to-person approach to potential users/buyers.

Risk Management Services "Very good. Very professional with clear conclusions. We now know where we stand in the market."

Saint-Gobain Abrasives “Very good. Professional execution. Very clear report and presentation.”

Salamander Pumps “Very good. I am happy with the results. Undertaken in the background with little need for support or interference from Salamander during the process and was also on time.”

Schneider Electric "Very good. Very professional with a friendly/informal manner. Methods obviously effective in understanding the market and capturing relevant comments, even from competitors."

Sensient Flavors “Very good. I have previous experience with RA. Very good work – on time, on budget and well presented. We have confidence in the quality of the work.”

SMH “Very good. Thanks.”

Transmitton "Very good. A good professional company who went about their work in a highly competent way. Very thorough, methodical research. Keep up the good work!"

UCM Group "Very good. I chose RA as we received excellent reports from references. We were surprised at the extent of detail gained from interviews from an industry which is not usually open with passing on its internal views on the market. Compared to other ‘City’ quotations we believe that the work represented excellent value for money. Perhaps the best measure of our satisfaction is that we would not hesitate in calling on their services for any future project."

Unipart DCM "Excellent. A well-balanced report based upon in-depth interviews. Though confirming many of our own views of the sector the project highlighted the hurdles Unipart DCM needs to overcome and clarified the steps required to create a successful business. I found the marketing advice of particular value."

University of Durham “Thank you very much for the report – we can’t wait to get our teeth into it!”

Watts Polymers "Very good – made us focus on our strategy. We chose RA based on our previous good experiences. The best thing was the de-brief at the end of the survey."

Wedgwood "Very good. Good, very friendly approach, fast and efficient. Value for money was excellent. Good communication, regular updates, full briefing and de-brief - very thorough. Keep up the good work!"

Original endorsements are available on request

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